Delivery

As soon as you have placed your order, we work hard to prepare it for shipment as quickly as possible. During peak periods it can happen that the processing in our warehouse takes a little longer.

When your order has been given to DPD, you will receive a Track & Trace and your order will usually be delivered within 3 working days. In the table below you will find an overview of the delivery times per country (Note: the delivery time starts from the moment your order is transferred to DPD).

Have you ordered something big or heavy like a Christmas tree? Then it will be delivered separately.

Delivery may take a little longer during peak periods, promotional periods and the Sale.

Unfortunately, we cannot provide updates on orders. As soon as we receive orders, they are processed as quickly as possible. Your order will have the status ”processing” in your account, as long as your parcel is being processed in our warehouse. For questions about current delivery times, we refer you to our frequently asked question: ”How long does it take to deliver my order?” You will receive a Track & Trace as soon as your order has been submitted to DPD.

Unfortunately, we cannot tell when we expect to be able to ship your order, because this depends to all kinds of factors: how quickly we can pick your order and prepare it for shipment, what time the packages will be picked up by the delivery service and much more. Therefore, we cannot promise to ship your order before or on a specific date. For questions about current delivery times, please refer to our frequently asked question: “How long will it take to deliver my order?” You will receive a Track & Trace as soon as your order has been handed over to DPD.

You will receive an e-mail with a Track & Trace code so that you can track the shipment as soon as your order has been given to DPD. Have you not yet received Track & Trace? Then we have not yet handed your parcel over DPD.

Please note that it may take a while (12 to 36 hours) before you can trace your parcel with the Track & Trace that you have received from DPD.

We rely on the shipping services network of DPD.

Please check the status of your order through the Track & Trace code. You’ll receive a Track & Trace code as soon as your order is on its way. Enter your shipment number and zipcode on the website of DHL to check the current status of your package. Does your package have the status ‘delivered’, but you didn’t receive it? Then your order was probably delivered to your neighbours. 

Please contact our customer service if you can’t see the status of your order, and if more than 5 working days have passed. You can reach us by emailing [email protected] or by calling +31 85 043 0576. We are available by telephone on weekdays from 10 am to 5 pm.